Spotlight on FIPs
December 22, 2011 Leave a comment
Warwickshire’s Financial Inclusion Partnership launched the Frontline Workers Toolkit this year which helps staff to spot and guide customers who may be in financial difficulty. This is the fifth in a series of articles which explores the messages of the toolkit. This month’s themes are ‘domestic violence’ and ‘community’.
The Financial Inclusion Partnership acknowledges that families in crisis may have complex issues that go way beyond money woes. With this in mind the group works closely with Warwickshire’s newly expanded Family Intervention Project. Sharing an acronym, they also have a vision in common: to turn the lives around of struggling families to the benefit of themselves and the whole community.
The Family Intervention project provides intensive support to highly problematic families across Warwickshire with multiple social, economic, health and behaviour issues. Common problems include domestic violence, child abuse worries, escalating debt, children falling out of education and anti-social behaviour. Previously the families may have had up 20 different organisations (including social services, the Police and Probation) involved with them and have often rejected their support. Engaging together, those agencies now work with the families and a FIP key worker gives intensive support ensuring a ‘whole family approach’ is adopted. The Family Intervention model is big news across the UK: it’s endorsed by the Department for Education and Communities Secretary, Eric Pickles.
Working with frontline Financial Inclusion Partners is important to the project’s success. Colleagues at Warwickshire Direct outlets, housing departments, revenue and benefits offices and advice service settings and such are in a good position to spot troubled families and make a referral. And they play an important role in the families’ support package.
Mark Ryder, Chair of the Financial Inclusion Partnership said, ”Christmas can be a testing time when the financial burdens and troubles that beset a family might intensify. The Partnership and Family Intervention Project will be working as hard as ever this festive season to engage with and protect Warwickshire’s communities.”
For more information on the work of the Financial Inclusion Partnership and the Family Intervention Project contact louiserichards@warwickshire.gov.uk